Frequently Asked Questions
Everything you need to know about our premium jewelry and services.
What materials are used in Serge DeNimes jewelry?
All of our jewelry is crafted from high-quality 925 Sterling Silver, which is hallmarked at the Goldsmiths' Assay Office in London to guarantee its authenticity and purity.
How long does shipping take?
Domestic orders within the UK typically arrive within 2-3 working days. International shipping times vary by location, generally taking between 5-10 working days depending on the selected courier service.
What is your return policy?
We offer a 14-day return policy from the date you receive your order. Items must be in their original, unworn condition with all packaging included. Please note that for hygiene reasons, earrings cannot be returned.
How do I find my ring size?
We provide a comprehensive Size Guide on our website that includes a printable sizer and a conversion chart to help you find the perfect fit for your Serge DeNimes rings.
Do you offer a warranty on your products?
Yes, we offer a 6-month warranty on all items against manufacturing defects. This does not cover general wear and tear, accidental damage, or tarnishing caused by contact with chemicals.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and offer 'Buy Now, Pay Later' options through Klarna and Clearpay.